At GoPaperwhite.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect:

   • Personal Information: When you visit our website or use our services, we may collect personal information such as your name, contact information (email address, phone number), and professional details (such as your specialty and practice details).
   • Usage Data: We may also collect non-personal information about your interactions with our website and services, such as IP addresses, browser type, pages visited, and referring pages.

2. How We Use Your Information:

   • To Provide Services: We use your personal information to provide you with our services, including appointment scheduling, video consultations, and managing prescriptions and lab tests.
   • Communication: We may use your contact information to communicate with you about our services, updates, and promotions.
   • Improvement of Services: We may analyze usage data to improve our website and services, ensuring a better user experience.

3. Information Sharing and Disclosure:

   • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and providing our services.
   • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from public authorities.

4. Data Security:

   • We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
   • Despite our efforts to protect your information, please note that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

5. Treatment Disclaimer:

   • GoPaperwhite.com operates solely as a technology platform connecting patients with healthcare providers. We do not participate in, control, or influence the treatment decisions, consultations, or medical actions conducted by doctors and patients using our platform.
   • The treatment and any actions resulting from consultations are the sole responsibility of the doctors and patients involved. GoPaperwhite.com assumes no liability for the outcomes of medical treatments or consultations facilitated through our platform.

6. Contact Information:

   • Email: info@gopaperwhite.com
   • Address: Business Park, Vashi, Sector 30A, Navi Mumbai, Maharashtra, India
   • Phone: +91-90046-95197

7. Your Rights:

   • You have the right to access, correct, or delete your personal information. You may also object to the processing of your personal information or request its portability.
   • You can exercise these rights by contacting us using the information provided above.

8. Changes to This Privacy Policy:

   • We may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. We will notify you of any material changes by posting the updated policy on our website.

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

This Privacy Policy applies solely to information collected by GoPaperwhite.com and does not apply to information collected by any third-party websites or services linked to or from our website. We encourage you to review the privacy policies of those third-party websites or services.

User Terms and Refund Policy for GoPaperwhite.com

User Terms:

1. Subscription for Doctors:

   • Doctors using the GoPaperwhite.com platform are required to pay a subscription fee to access and utilize the services offered, including appointment scheduling, video consultations, prescription management, and lab test management.
   • Subscription fees are billed on a recurring basis (monthly or annually) unless otherwise specified. By subscribing, doctors agree to pay the applicable fees in a timely manner.

2. Use of Platform:

   • Doctors agree to use the GoPaperwhite.com platform in compliance with all applicable laws and regulations.
   • Doctors acknowledge that GoPaperwhite.com operates solely as a technology platform and does not participate in or control the medical treatment decisions or consultations conducted between doctors and patients.

3. Data Privacy:

   • Doctors consent to the collection, use, and processing of their personal information in accordance with the GoPaperwhite.com Privacy Policy.

4. Account Security:

   • Doctors are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

5. Termination of Services:

   • GoPaperwhite.com reserves the right to suspend or terminate a doctor's access to the platform in case of violation of these terms or for any other reason deemed necessary.

Refund Policy:

1. Subscription Fees:

   • Subscription fees paid by doctors are non-refundable. Doctors may cancel their subscription at any time, and the cancellation will be effective at the end of the current billing period.

2. Patient Payments:

   • Patients who make payments via the GoPaperwhite.com platform for doctor appointments may request a refund under the following circumstances:
     • If the doctor cancels the appointment or fails to provide the scheduled service.
     • If the appointment was made in error (e.g., wrong doctor selected, double booking).
     • If there is a technical issue preventing the patient from accessing the scheduled appointment or service.

3. Refund Request Process:

   • Patients must contact customer support at GoPaperwhite.com to request a refund. Refund requests must include the reason for the refund and any supporting documentation if applicable.
   • Refunds will be processed back to the original payment method used by the patient.

4. Refund Approval:

   • Refund requests are subject to approval by GoPaperwhite.com. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.

5. Refund Timelines:

   • Refunds, if approved, will be processed within a reasonable timeframe. The exact timeline may vary depending on the payment method and financial institution.

6. Changes to Refund Policy:

   • GoPaperwhite.com reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on the GoPaperwhite.com website.

By using the GoPaperwhite.com platform, doctors and patients agree to abide by these User Terms and Refund Policy. For questions or concerns regarding these terms or policies, please contact us at info@gopaperwhite.com or the address provided in the Privacy Policy.